About

Expert Outsourcing Optimizing Digital CX for Global Brands > About
About Our Company

Empowering Your Customer Experience with Newbridge Madison

At Newbridge Madison, we don’t just handle customer interactions, we cultivate relationships. We are a Customer Experience (CX) outsourcing partner dedicated to providing exceptional service that empowers your brand and fosters customer loyalty.

Read More
5+ Years Of
experience

Unleash the best Power of CX

[contact-form-7 id="8b6c9a6" title="CTA Newsletter"]
CLIENTS REVIEWS

Simplifying, Streamlining,
and Driving Your CX Success

Alonso S. Logan, CEO - Flawless Beauty

E-commerce Beauty Brand

Newbridge Madison has been a game-changer for our customer experience. We were struggling to keep up with the volume of inquiries and provide the personalized touch our customers deserve. Since outsourcing our chat support to Newbridge Madison, our customer satisfaction scores have soared. Their team is incredibly knowledgeable about our products and passionate about creating a positive experience for each customer.

Dr. Michael Thompson, CMO - Silver Care Network

Healthcare Provider Network

As a healthcare network catering to a senior population, we needed a CX partner who understood the unique needs of our patients. Newbridge Madison's team has been exceptional. They are patient, compassionate, and adept at navigating complex healthcare questions. They've also been instrumental in connecting our patients with valuable resources in their communities. We highly recommend Newbridge Madison for any organization looking to provide exceptional customer service to a mature audience.

David Lee, CEO - TechBright Solutions

Tech Startup

Outsourcing our customer support to Newbridge Madison allowed us to scale quickly and efficiently without adding to our overhead. Their team seamlessly integrated with our existing systems and was up and running in no time. They are incredibly responsive and proactive in resolving customer issues. We've seen a significant decrease in support tickets and a boost in customer satisfaction since partnering with Newbridge Madison. They are a valuable asset to our growing business.

Here’s what sets us apart:

  • Senior-focused Expertise: Our team is passionate about supporting mature adults (aged 60+), understanding their unique needs and preferences.
  • Compassionate Care: We build trust and rapport with each client, ensuring they feel valued and heard.
  • Resource Navigation: We act as a bridge, connecting clients with critical resources and services that help them live independently.
  • Local Connection: Rooted in Madison, Wisconsin, we offer a familiar voice and understanding of the community.

Why Choose Newbridge Madison for Your CX Needs?

  • Enhanced Customer Satisfaction: Our dedication to personalized service leads to higher customer satisfaction scores and improved brand perception.
  • Increased Operational Efficiency: We handle your customer interactions, allowing you to focus on core business functions.
  • Reduced Costs: Outsourcing CX can be a cost-effective way to improve service quality without adding to your overhead.
  • Flexibility and Scalability: We tailor our services to your specific needs and can easily adapt to meet changing demands.

Partnering with Newbridge Madison means you gain a team invested in your success. We become an extension of your brand, delivering exceptional service that strengthens customer relationships.

Ready to learn more about how Newbridge Madison can elevate your CX? Contact us today!